VALGEM Drinkware Lifetime Warranty

Thank you for choosing VALGEM drinkware. We take pride in designing high-quality thermal drinkware products that you can rely on for years to come. Our commitment to excellence drives us to create products that are durable, stylish, and crafted to perform. To give you peace of mind with every purchase, we offer a Lifetime Warranty on all our drinkware.

Warranty Coverage

VALGEM drinkware is covered by a Lifetime Warranty that ensures our bottles, mugs, tumblers, and cups are free from material defects and craftsmanship issues under normal use. If you encounter any issues covered by this warranty, we will repair or replace your product.

What’s Covered:

  • Material Defects: Cracks, leaks, or failures in the insulating performance due to manufacturing issues.
  • Craftsmanship Issues: Issues such as loose or defective lids, seals, or coatings that affect the product’s functionality.

What’s Not Covered:

This warranty does not cover damage caused by:

  • Normal wear and tear, including fading or scratches
  • Misuse, abuse, or neglect
  • Dishwashing or cleaning that goes against the recommended care instructions
  • Modifications or alterations to the product

Warranty Claim Process

  1. Contact Us: If you believe your VALGEM product has a defect, reach out to our support team at info@valgem.com with your proof of purchase and details of the issue.
  2. Review & Verification: Our team will review your claim, and if eligible, guide you through the next steps.
  3. Repair or Replacement: Once approved, we will repair or replace your product with a comparable item, free of charge.

Please note: The Lifetime Warranty is only valid for the original purchaser and is non-transferable.

Care Instructions

To ensure the longevity of your VALGEM drinkware and to keep it functioning at its best, please follow our care instructions. Proper care will help you avoid issues not covered under warranty, such as damage caused by improper cleaning or handling.

Thank you for trusting VALGEM. We are dedicated to providing exceptional drinkware that supports your active lifestyle and stands the test of time.